Terms & Conditions
General terms and conditions
Ownership of rights
All rights, including copyright, in this website are owned by or licensed to Pro Cosmo Agata Wawruszczak. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.
Accuracy of content
We have taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All prices are displayed exclusive of VAT. Taxes will be displayed in the checkout prior to confirmation of the purchase.
If the price of the goods increases between the date we accept your order and the delivery date, we will let you know and ask you to confirm by e-mail that the new price is acceptable. If it is not acceptable, then you will of course have the right to cancel your order. Any weights, dimensions and capacities given about the goods are approximate only. To the extent permitted by applicable law, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website and we shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials contained on this website.
Damage to your computer
We make every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. We will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.
You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process.
We will charge your credit/debit card for payment upon completing the order of the Goods. We accept no liability if a delivery is delayed because you did not give us the correct payment/shipping details. If it is not possible to obtain full payment/details for the goods from your account, then we can cancel the contract and or suspend any further deliveries to you. This does not affect any other rights we may have. We do not store credit card details, nor do we share customer details with any 3rd parties.
Delivery charges vary according to the type of goods ordered and cannot be refunded.
Risk and ownership
Risk of damage to or loss of the goods passes to you at the time of delivery to you, or if you fail to take delivery at the agreed time, the time when we tried to deliver. You will only own the goods once they have been successfully delivered and when we have received cleared payment in full. Goods supplied are not for resale.
Acknowledgement and acceptance of your order
You will need to provide us with your e-mail address and we will notify you by e-mail as soon as possible to confirm receipt of your order and e-mail you again to confirm details. An acceptance of your order will take place on despatch of the good(s) ordered.
Under the Distance Selling Regulations you have the legal right to cancel your order within fourteen days of receipt of your goods (with the exception of any made-to-order items). You may be liable for any delivery costs incurred.
Exclusion of liability
Any disclaimers and exclusions of liability in these terms and conditions shall not apply to any damages arising from death or personal injury caused by our negligence. These disclaimers and exclusions shall be governed by and construed in accordance with Polish law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
Changes to legal notices
We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.
Law, jurisdiction and language
This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with Polish law. All contracts are concluded in English.
Terms and Conditions
Change to Terms
We reserve the right at any time to change any of the Terms. Each order is governed by the terms and conditions current when the order is placed. Pro Cosmo may change these terms and conditions without notice. It is buyer’s responsibility to read and understand these terms and conditions each time you place an order.
We accept PayPal payments only due to its speed and security offered to both buyers and sellers alike. If you do not have a PayPal account, there is an option within the PayPal checkout for buyers to enter debit/ credit card details to complete the transaction quickly and efficiently. For more information PAyPal's website.
Payment must be completed within 7 days after making a purchase. Order will be processed after cleared payment.
Our products are delivered directly from Manufacturers from Poland. This ensures the lowest prices and great value for money. Estimated delivery is 6-13 working days after receiving a clear payment. Once your purchase will be dispatched, new order update email will be sent to you with tracking number and carrier's web site, where you will be able to track the progress of your delivery .
Report an Issue
It is the buyer’s responsibility to check the item and contents within 7 working days from receiving of goods. Any irregularities, missing parts, or faults must be reported to us by email within 7 working days with attached photos of damages.
If the item is faulty we are happy to exchange all faulty parts for a free of charge.
In order to take advantage of your rights under our returns policy, buyer must inform us about returning an item.
Returned items must be in new condition, in original packaging and with all accessories.
Buyer is responsible for the safe return of goods in their original (resalable) condition and packing within 14 working days of receiving from manufacturer. Buyer will be responsible to arrange carrier on their own cost and send it back to the manufacturer to Poland. As soon as item will reach manufacturer we will provide full refund, except for the delivery costs, unless the item is faulty.
Buyer is responsible for paying postage costs associated with returns under this policy.
A restocking fee of 20% may be deducted from refunds for items returned within 14 working days of receiving of goods and have not incurred material damage and are not missing components included in the original shipment. Please note that shipping costs may not be refunded. GOODS ARE NOT REFUNDABLE AFTER USE.
For units that have been damaged after delivery, you may be charged an additional restocking fee of either 25% or 50% of the original purchase price based on the severity of damage. If we receive a return which has been damaged beyond repair, we may return the item to you without issuing a refund.
By making a purchase, you are agreeing to our Terms and Conditions of sale & Return Policy.