Terms & Conditions
General terms and conditions
Terms and Conditions
Change to Terms
We reserve the right at any time to change any of the Terms. Each order is governed by the terms and conditions current when the order is placed. Pro Cosmo may change these terms and conditions without notice. It is buyer’s responsibility to read and understand these terms and conditions each time you place an order.
We accept PayPal payments only due to its speed and security offered to both buyers and sellers alike. If you do not have a PayPal account, there is an option within the PayPal checkout for buyers to enter debit/ credit card details to complete the transaction quickly and efficiently. For more information PAyPal's website.
Payment must be completed within 7 days after making a purchase. Order will be processed after cleared payment.
Report an Issue
It is the buyer’s responsibility to check the item and contents within 7 working days from receiving of goods. Any irregularities, missing parts, or faults must be reported to us by email within 7 working days with attached photos of damages.
If the item is faulty we are happy to exchange all faulty parts for a free of charge.
In order to take advantage of your rights under our returns policy, buyer must inform us about returning an item.
Returned items must be in new condition and original packaging and with all accessories.
Buyer is responsible for the safe return of goods in their original (resalable) condition and packing within 14 working days of receiving from manufacturer. Buyer will be responsible to arrange carrier on their own cost and send it back to the manufacturer to Poland. As soon as item will reach manufacturer we will provide full refund, except for the delivery costs, unless the item is faulty.
Buyer is responsible for paying postage costs associated with returns under this policy.
A restocking fee of 20% may be deducted from refunds for items returned within 14 working days of receiving of goods and have not incurred material damage and are not missing components included in the original shipment. Please note that shipping costs may not be refunded. GOODS ARE NOT REFUNDABLE AFTER USE.
For units that have been damaged after delivery, you may be charged an additional restocking fee of either 25% or 50% of the original purchase price based on the severity of damage. If we receive a return which has been damaged beyond repair, we may return the item to you without issuing a refund.
By making a purchase, you are agreeing to our Terms and Conditions of sale & Return Policy.